We've now resolved the incident. Thanks for your patience.


We now see improved levels of web traffic from the affected devices. Monitoring will continue as recovery progresses.


We have released an update that should allow devices using older android o/s version to communicate. Monitoring is ongoing but initial metrics show an increase in traffic to services from these devices.


We have identified some authentication issues related to certain mobile o/s versions. This is being reviewed as a priority and further updates will be provided shortly.


We are currently investigating reports of system issues. An update will be provided shortly.

Began at:

Affected components
  • Solarvista Platform Services
    • Message Processing
    • Web Applications
  • Solarvista Infrastructure Services
    • Azure
    • Cloudflare