Performance degradation / server errors

After 2 hours and 14 minutes

We've now resolved the incident. Thanks for your patience.

After 48 minutes

As of 15:40 BST platform errors had dropped significantly and service response times appeared normal. We will continuing to monitor the issue.

After 7 minutes

We've identified the issue and a resolution is in progress. Initial monitoring shows performance is improving and error rates have dropped.


We are investigating alerts relating to performance and server errors. An update will be provided shortly.

Began at:

Affected components
  • Solarvista Platform Services
    • Data Storage
    • Message Processing
    • Web Applications