Emails from X9

After 1 week, 4 days, 2 hours, and 1 minute

We've now resolved the incident. Thanks for your patience.

After 5 days, 3 hours, and 37 minutes

We've fixed the core issue and continue to monitor the issue.

After 2 hours and 42 minutes

The root cause of the issue has been identified. Mitigation activities are ongoing.


There is currently an issue with generating emails from X9, specifically those containing document attachments. This is currently under investigation and an update will be provided shortly.

Began at:

Affected components
  • X9 Services
    • Citrix
    • Web Applications