This incident is now resolved. Thanks for your patience.


There is backlog of system messages caused by the outage that is currently being processed through. We are seeing improved metrics across the platform. A further update will be posted shortly.


Some platform components are now back online and we are seeing improvements in certain areas. We will continue to provide updates as soon as they become available.


We've confirmed there is a problem with a central Azure-hosted platform component that is currently unavailable. We are awaiting feedback from Azure support teams and will provide further updates as soon as possible.


We are currently investigating a system outage - a further update with further information will be provided shortly.

Began at:

Affected components
  • Solarvista Platform Services
    • Data Storage
    • Message Processing
    • Web Applications
  • Solarvista Infrastructure Services
    • Azure
    • Cloudflare
  • X9 Services
    • Citrix
    • Web Applications