Performance Issues


We've now resolved the incident - all platform services have been running at expected levels since 2PM this afternoon. Thanks for your patience.


We've fixed the core issue and system performance is getting back to normal. We will continue to monitor to ensure things recover fully.


The performance issues look to have been caused by an unexpected spike in utilisation coupled with an failure of an underlying machine. Services are being scaled up and the underlying machine issue has been resolved. We are expecting performance to improve shortly.


We are currently investigating an issue affecting service performance. An update will be provided as soon as further information is available.

Began at:

Affected components
  • Solarvista Platform Services
    • Data Storage
    • Message Processing
    • Web Applications