Message processing delays

Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

Recovering

Application response times and message processing rates have been within the expected range for the past hour or so. We will continue to monitor.

Identified

Contention on one of the SQL databases has been identified as the cause of message processing delays and intermittent performance degradation. The issue has been addressed and early metrics show improvements in response times and message processing rates. We will continue to monitor.

Investigating

We are investigating an issue causing delays in message processing and potentially impact on system performance. An update will be provided shortly.

Began at:

Affected components
  • Solarvista Platform Services
    • Message Processing
    • Web Applications