We've now resolved the incident. Thanks for your patience.


A release has been made to address the message processing issue. Early indications show this has resolved the underlying problem and message processing is now running as expected. The message backlog is currently being worked through and is being closely monitored.

We apologise for any inconvenience this has caused.

Investigations are ongoing - the problem cluster has been identified and remediation options are being reviewed.


Message processing is currently slow due to an underlying platform performance issue. This is being investigated and an updated will be provided as soon as possible.

Began at:

Affected components
  • Solarvista Platform Services
    • Data Storage
    • Message Processing
    • Web Applications